Refund policy

Return and Refund Policy

Last updated: September 2, 2026

VEESEFEH, operated by MARIE SOFTWARE LLC, wants every order to arrive as expected. This policy explains returns, exchanges, cancellations, damaged or incorrect items, and refunds.

30-day return window

You may request a return within 30 days after delivery. Contact contact@justVEESEFEH.com before sending anything. Items sent without prior authorization may not be accepted.

Eligibility

To qualify, the watch must be unused, unworn, undamaged, and in its original condition and packaging, with all included components. Proof of purchase is required. We may decline items showing wear, alteration, damage after delivery, or missing packaging.

How to request a return

Email contact@justVEESEFEH.com with your order number, reason for return, and photographs when relevant.
Wait for approval and return instructions.
Ship only to the confirmed return address supplied by support. Do not send a product to any address without authorization.
Use trackable shipping and retain the receipt until the return is completed.

Return shipping costs are normally the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law or the return results from our error.

Inspection and approval

After receipt, we inspect the item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for VEESEFEH to process the refund; your bank or card provider may need additional time to post it.

Damaged, defective, or incorrect items

Inspect your order promptly. Contact us as soon as possible with the order number and clear photographs if an item is damaged, defective, or incorrect. We will review the claim and provide an appropriate replacement, exchange, or refund when approved.

Exceptions and non-returnable items

Personalized or custom-made products, gift cards, and items marked final sale cannot be returned unless defective or required by law. For hygiene and safety, an item that has been materially used or altered is not eligible. Contact us if you are unsure about a specific item.

Exchanges

Request an exchange through support within the 30-day window. Exchanges depend on stock availability. The fastest option may be to return the original item after approval and place a new order.

Cancellations

Cancellation requests must be sent promptly. We cannot guarantee cancellation after processing or dispatch begins. If the order has shipped, the standard return procedure applies.

European Union customers

If your order is delivered to the European Union, you may have a statutory 14-day right to withdraw from a distance purchase without giving a reason, subject to legal exceptions. The product must be returned in the same condition in which it was received, unworn and unused, with original packaging and proof of purchase. This statutory right is in addition to any rights available under this 30-day policy.